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License checkout for Rational DOORS Analyst results in FLEXnet License error: -18,147

Troubleshooting


Problem

Attempts to edit information in IBM Rational DOORS Analyst results in the error "there is no available license" with FLEXnet License error: -18,147.

Symptom

You received an authorized user license for DOORS and Analyst. You copy it onto your machine and point DOORS to the file. DOORS will start without issue, but if you try to start Analyst you will receive error message "there is no available license".

In the Analyst window you will see that several Features (Tau-Links, Tau-Doors, Tau-UML-Base, Tau-Doors-Storage) couldn't be found.

FLEXnet License error: -18,147

Cause

The authorized user license for DOORS Analyst is created with a server line; therefore you will need to install a Rational license manager to properly host the license.

Resolving The Problem

You may need to install a Rational license server. The available versions are:

  • Telelogic License Server 1.3/1.4/1.5/2.0
  • Rational License Server 8.x.x

To install the Rational License Key Server:
  1. Log in as a user with administrator rights on the local computer on which you want to install the product

  2. Extract the installation files for Rational License Key Server

    Review technote 1265239: Rational License Server Delivery and Support on where you can get the Rational License Key Server

  3. Navigate to the //RLKSSERVER_SETUP/disk1 directory

  4. Double-click launchpad.exe
    The IBM Rational License Key Server splash screen opens

  5. Read the release information by clicking Readme

  6. Click Install or Update IBM Rational License Key Server to open the Installation Manager interface

    If IBM Installation Manager is not installed or the installed version of Installation Manager is an earlier version than the Installation Manager version shipped with Rational License Key Server, you must install Installation Manager before installing Rational License Key Server:
    1. Installation Manager opens to the Install Packages window
      Only Installation Manager is listed, Rational License Key Server is not listed
    2. Follow the instructions in the Install wizard to install Installation Manager
    3. Click Restart Installation Manager when the installation complete

  7. Click Install to install Rational License Key Server

  8. Select Rational License Key Server. Click Next

  9. Click Next after the prerequisites are validated ( To validate prerequisites again, click Recheck Status located in the lower right corner )

  10. Accept the license agreement ( Click Next )

  11. For both the Shared Resources directory and Installation Manager directory locations, either accept the default value or enter a different directory location ( Click Next )

    Important:     You cannot change the location of the Shared Resources directory after Installation Manager is installed

  12. Accept the default installation directory for the license server or enter a different installation directory ( The default installation directory is: C:\Program Files\IBM\RationalRLKS )

  13. Select additional languages to install ( Click Next )

  14. Review the features to install ( Click Next )

  15. Click Install

  16. Click Finish

Once installed, point the license server to the authorized user license and restart the license server.

[{"Product":{"code":"SSYQDN","label":"Rational DOORS Analyst Add On"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Licensing","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
23 July 2020

UID

swg21390251

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