Troubleshooting
Problem
User imports data (e.g. .CSV or .TXT file) from a flat file, using the menu item 'Import from Flat Files'. Afterwards, user clicks on 'Transfer - Log Reports', and clicks on the 'External Data' tab. User then selects their recent import, and clicks 'preview' button. Controller appears to hang, with the words 'Not Responding' appearing inside the blue Window title bar.
Symptom
.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1041486
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Document Information
Modified date:
08 May 2025
UID
swg21367348