Failed HRESULT [0x80040154]: Class not registered

Troubleshooting

Problem

Cannot open Analyst, and sections of Contributor Admin Console either missing or greyed out after installing SP1 for 8.3

Symptom

From Analyst:

A Fatal error has occured in the startup section of
the application.
The application will be terminated.

Please report the following information:
Function name:
GetCAMMembership
Namespace: #._US
=========================
DOMAIN ERROR
GetCAMMembership[5]z,,CAM.GetCurrentUserMembership a b c d

From Contributor Admin Console:

No error message, but upon loading the PAD
you will not see the 'Access rights' section, and the following options will be
greyed out in the Tools menu: Deployment, Upgrade Planning Administration
Domain, and Update FileSys.ini options

From PlanningErrorLog:

Failed HRESULT [0x80040154]: Class not registered

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041149

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Document Information

Modified date:
09 May 2025

UID

swg21367285

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