Troubleshooting
Problem
User launches Controller, and attempts to log in. User receives an error.
Symptom
Exact error message varies depending on:
- Controller version (for example Controller 2.x or 8.x)
- and whether the end user is trying to logon to the 'main' Controller program or the Excel link.
Example#1:
Information
No license available at this time. Program will be terminated.
OK
Example#2:
Information
User XYZ already logged in to this database.
OK
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 2.3;Controller (Frango) 2.3 MR1;Controller (Frango) 8.1MR1;Controller (Frango) 8.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1030665
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Document Information
Modified date:
08 May 2025
UID
swg21366708