OA26233: SOAP SERVER ABEND AT TEMS SHUTDOWN

Obtain the fix for this APAR.

APAR status

• Closed as program error.

Error description

• Environment:
  ITM 6.1 FP6 IF5 (Driver: d8073b)
  Windows 2003 Hub TEMS
  
  Problem Description:
  Stopping the Hub TEMS causes an abend due to a failure stopping
  the SOAP Server within kshstop().
  
  The kdsmain.ras file shows the following:
  
  =========================================
  Exception 0xC0000005 (ACCESS_VIOLATION)
  ...(skip some lines)...
          Program: G:\IBM\ITM\CMS\kdsmain.exe
           Origin: KSHSRVR.dll<>kshstop+0x17E4E
  
  Call Stack
  
     IP:057B92AE  BP:05CAFBDC  KSHSRVR.dll<>kshstop+0x17E4E
     IP:057BCBDF  BP:05CAFBE8  KSHSRVR.dll<>kshstop+0x1B77F
     IP:057A17F3  BP:05CAFE4C  KSHSRVR.dll<>kshstop+0x393
     IP:057A13FC  BP:05CAFE9C  KSHSRVR.dll<>kshstart+0x27C
     IP:053A121E  BP:05CAFED0  KSHCMS.dll<>0x0001:0x0000021E
     IP:0040B06F  BP:05CAFF5C  kdsmain.exe<>0x0001:0x0000A06F
     IP:003A2810  BP:05CAFF84  KLX.dll<>pthread_create+0x350
     IP:7C3694EF  BP:05CAFFB8  MSVCR71.dll<>endthread+0xAA
     IP:77E6608B  BP:05CAFFEC
  kernel32.dll<>GetModuleFileNameA+0xEB
  ======================================
  
  Recreation Procedure:
  Stopping the Hub TEMS seemed to trigger this without a specific
  action occurring beforehand.  The Hub TEMS was running
  on a Windows Cluster, and instead of going into
  a stopped state after some time (up to 10 mins) of remaining in
  a 'Stopping....' state, it shows a status of 'Failed'.
  
  Related Files and Output:
  ECuRep for this PMR: /ecurep/pmr/2/5/25812,102,616
  /25812.102.616-pmr25812_20080718.zip_unzip
  There is a TEMS RAS1 log, user.dmp, drwtsn32.log, kdsmain.ras,
  and kdsmain.msg.
  
  Approver: AD
  

Local fix

• -
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All TEMS users.                              *
  ****************************************************************
  * PROBLEM DESCRIPTION: When shutting down the HTEMS, the SOAP  *
  *                      server can crash or abend               *
  ****************************************************************
  * RECOMMENDATION: Apply the PTF.                               *
  ****************************************************************
  At shutdown time, the SOAP server sometimes crashes due to a
  memory error. The kdsmain.ras file shows the following:
    Exception 0xC0000005 (ACCESS_VIOLATION)
    ...(skip some lines)...
            Program: G:\IBM\ITM\CMS\kdsmain.exe
             Origin: KSHSRVR.dll<>kshstop+0x17E4E
    Call Stack
       IP:057B92AE  BP:05CAFBDC  KSHSRVR.dll<>kshstop+0x17E4E
       IP:057BCBDF  BP:05CAFBE8  KSHSRVR.dll<>kshstop+0x1B77F
       IP:057A17F3  BP:05CAFE4C  KSHSRVR.dll<>kshstop+0x393
       IP:057A13FC  BP:05CAFE9C  KSHSRVR.dll<>kshstart+0x27C
       IP:053A121E  BP:05CAFED0  KSHCMS.dll<>0x0001:0x0000021E
       IP:0040B06F  BP:05CAFF5C  kdsmain.exe<>0x0001:0x0000A06F
       IP:003A2810  BP:05CAFF84  KLX.dll<>pthread_create+0x350
       IP:7C3694EF  BP:05CAFFB8  MSVCR71.dll<>endthread+0xAA
       IP:77E6608B  BP:05CAFFEC
    kernel32.dll<>GetModuleFileNameA+0xEB
  In the reported case, the HTEMS was running on a Windows
  Cluster. The problem can also occur in other
  environments. The TEMS doesn't go into a stopped state. After
  some time (up to 10 mins) of remaining in the the
  'Stopping....' state, the state changes to 'Failed'.
  

Problem conclusion

• The code was changed to avoid a duplicate attempt to release
  a block of memory.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IZ27941

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• KSH      KSHCMS   KSHSOAP
  

Fix information

• Fixed component name

  MGMT SERVER DS

• Fixed component ID

  5608A2800

Applicable component levels

• R610 PSY UA43066

     UP08/09/18 P F809

Fix is available

• Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.