Troubleshooting
Problem
User clicks 'Maintain -
Symptom
Error #1
- Information
Standard Error
Source: FrangoDirect.ChgTabD.ConvertDimensions#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80040E2F).: Cannot insert the value NULL into column 'changedate', table '<SQLloginname>.cognos.staxevent_r'; column does not allow nulls. UPDATE fails.
at FrStructBT.ConvStrucTClass.ConvertDimensions(String sGuid, String sUser, String& sTyp, Int16& iRelNo, Boolean& bErr, String& sErr)
at Cognos.Controller.Proxy.CCRWS.ConvStrucT_ConvertDimensions(String sGuid, String sUser, String& sTyp, Int16& iRelNo, Boolean& bErr, String& sErr)
--- End of inner exception stack trace ---
OK
Error #2
- System.Xml.XmlException: Root element is missing.
at Microsoft.VisualBasic.Compiler...
<...>
OK
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1040442
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Document Information
Modified date:
08 May 2025
UID
swg21365377