Troubleshooting
Problem
User clicks on the Excel button in Controller to log into Excel link. User receives error message "The Excel-link is not installed".
However, the Controller Link Add-In appears to have been installed correctly, for example:
1. Controller Excel link entry can (correctly) be seen in Control Panel->Add or Remove programs
2. In Excel 2007/2010, Excel Option -> Add-Ins, Controller add-in is (correctly) shown in Active Application Add-in list
3. In Excel 2007/2010, Excel Option -> Trust Center, click on Trust Center Settings, Macro Settings, both "Enable all macros (not recommended: potentially dangerous code can run)" and "Trust access to the VBA project object model" are (correctly) enabled.
Symptom
The Excel-link is not installed
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1;8.5.1;8.5","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1042143
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Document Information
Modified date:
08 May 2025
UID
swg21362039