Excel Crashes after running a report to the print preview window

Troubleshooting

Problem

After running a Report to Print Preview Excel crashes when focus on the print preview window is initially lost and the print preview window is then reselected error messages appear (see 'Error Message' section for full details) and Excel then crashes. Due to the Excel crashing the user cannot login to the Excel add-in for 15 minutes.

Symptom

Screen Error Messages:

#1:
Microsoft Office Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

#2:
Standard Error Number: -2147417851
Source: Microsoft VisualBasic
Description: The server threw an exception [Exception from HRESULT 0x800105 (RPC_E_SERVER_FAULT)]

#3:
Number: 462
Source: mscorlib
Description: The RPC server is unavailable [Exception from HRESULT:0x800706BA]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3;8.2","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1039649

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Document Information

Modified date:
08 May 2025

UID

swg21347870

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