Troubleshooting
Problem
End user launches the main Controller client (CCR.EXE). Inside Controller client, they find that the images/screens are blurred.
The symptoms may be different for different environments.
- Example #1 - When using Controller 8.3, one real-life customer found that the background image was blurred
- Example #2 - When using Controller 10.1, one customer found that the menu items were grainy / fuzzy.
Symptom
The exact nature will vary between environments, but below is a picture of the menu items from one real-life customer delivering Controller 10.1 via Citrix XenApp 5:
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038364
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Document Information
Modified date:
08 May 2025
UID
swg21347692