Troubleshooting
Problem
User launches 'Company' - 'Data Entry - Reported Values'. User selects a data entry form which relates to intercompany (IC) information. Excel opens. User clicks on the 'Intercompany Details' icon/button (on the left hand side) on the toolbar. As expected, this launches a new Windows 'Intercompany Details'. Unfortunately, this is 'minimised' and user cannot bring this window to the foreground by clicking on it.
Symptom
Example:
In other words, Excel *appears* to freeze when clicking on the button for Intercompany Details.
There is no error message.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038139
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Document Information
Modified date:
08 May 2025
UID
swg21347666