IBM Support

Entering data in forms - intermittently crashes with error 'The RPC server is unavailable'

Troubleshooting


Problem

User tries to enter data inside data entry forms. Intermittently, this crashes with an error message.

Symptom

The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is
unavailable.
at System.RuntimeType.InvokeDispMethod(String name, BindingFlags
invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32
culture, String[] namedParameters)
at System.RuntimeType.InvokeMember(String name, BindingFlags invokeAttr,
Binder binder, Object target, Object[] args, ParameterModifier[] modifiers,
CultureInfo culture, String[] namedParameters)
at Microsoft.VisualBasic.CompilerServices.VBBinder.InvokeMember(String
name, BindingFlags invokeAttr, Type objType, IReflect objIReflect, Object
target, Object[] args, ParameterModifier[] modifiers, CultureInfo culture,
String[] namedParameters)
at
Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object
o, Type objType, String name, Object[] args, String[] paramnames, Boolean[]
CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.LateBinding.LateCall(Object o,
Type objType, String name, Object[] args, String[] paramnames, Boolean[]
CopyBack)
at Cognos.Controller.Forms.ControllerMDI.DoAction(Int32 iMenuIDNumber,
ControllerMenuItem ClickedItem)
at Cognos.Controller.Forms.ControllerMDI.Menu_Click(Object sender,
EventArgs e)
at System.Windows.Forms.MenuItem.OnClick(EventArgs e)
at System.Windows.Forms.MenuItemData.Execute()
at System.Windows.Forms.Command.Invoke()
at System.Windows.Forms.Control.WmCommand(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg,
IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2300
CodeBase: file:///c:/windows/microsoft.net/framework/v1.1.4322
/mscorlib.dll
----------------------------------------
CCR
Assembly Version: 8.1.662.0
Win32 Version: 8.1.662.0
CodeBase: file:///C:/Progra m%20Files/Cognos/ccr/CCR.exe
<........>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3;8.2","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3;8.2;8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1037919

Document Information

Modified date:
08 May 2025

UID

swg21347616