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** Troubleshooting ** "An unhandled server error occured" when importing from flat file (CSV or TXT file)

Troubleshooting


Problem

User is using the 'Import External Data' menu item, selecting their import specification, and then importing a data (CSV) file. User receives error message.

Symptom

Screen: (for ALL Scenarios)

Information
An unhandled server error occured
OK

Event Log: (for Scenarios #3 & 4 only)

Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 03/12/2007
Time: 17:03:17
User: N/A
Computer: CLIENTPC
Description:
The VB Application identified by the event source logged this Application FrangoBusinessT: Thread ID: 6120 ,Logged: Error occurred at 03/12/2007 17:03:17 in FrangoBusinessT, Error No=53, Source=UpdateLog, Description=File not found, HelpFile= HelpContext=0

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1037868

Document Information

Modified date:
08 May 2025

UID

swg21347608

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