Troubleshooting
Problem
User launches Controller. User receives error message.
Symptom
Inside the ASP.NET Log File:
Failure Opening handle to IISAdmin: OpenService failed with HRESULT 80070424: 'The specified service does not exist as an installed service. '
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1034180
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Document Information
Modified date:
08 May 2025
UID
swg21347266