Inside Component services, the relevant VFP components are missing.
Compare the above, with a working server (below):
- Typically this is caused by APAR PH24802 (see separate IBM Technote #6198780).
- However, the advice can generally be used for other versions (with perhaps a few slight alterations).
Resolving The Problem
The following steps relates to Controller 10.3, installed into the default location, running on Windows Server 2016.
- Some instructions may need to be modified slightly, if your environment is different.
1. Logon to your Controller application server as a Windows administrator
2. Check that the following file exists: C:\windows\SysWOW64\msvcr71.dll
If not, then:
- Browse to this folder: C:\Program Files\IBM\cognos\ccr_64\server
- Copy the file msvcr71.dll into this folder: C:\windows\SysWOW64
3. Check that the following 4 files exist inside C:\Windows\SysWOW64\server:
3. Launch a command prompt, by right-clicking on the 'Start' button and choosing 'Command Prompt - Admin"
4. Type the following:
- cd c:\windows\syswow64\server
5. Type the following:
- regsvr32 vfp9r.dll
6. Click 'Start - Windows Administrative Tools - Component Services'
- Alternatively, launch the following: %windir%\system32\comexp.msc
7. Expand 'Computers - My Computer - COM+ Applications - IBM Cognos Controller Consolidation - components'
- Notice how there is probably currently nothing in there (it is empty):
8. Right-click on 'Components' and choose 'New - Component':
9. Click Next
10. Click 'Install New Components'
11. Browse to: "C:\Program Files\IBM\cognos\ccr_64\server\frangovfp.dll"
12. Click Next:
13. Click Finish
- The screen should now look similar to:
29 April 2020