PH04405: CLICKING ON "NOTIFICATION" LEADS TO ERROR WHEN CA IS ACCESSED THROUGH A PROXY

APAR status

• Closed as fixed if next.

Error description

• Upon clicking on "Notification" in GlassUI user receives "Error:
  We can't retrieve your notifications right now, try again
  later".
                         This has been observed most frequently,
  when CA is accessed through an SSL terminating proxy (by HTTPS)
  which sets the X-FORWARDED-PROTO header,
                         like HAProxy et al while CA Application
  tier uses HTTP.
                         Upon inspection of response in HTTP trace
  for failing request:
  /bi/v1/notifications?unread-only=true&max=20&offset=0 one finds
                         NOT-ERR-0013 Error sending request to
  destination /bi/v1/disp
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 11.1.2                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels