Troubleshooting
Problem
User attempts to run a standard report (also known as 'system report') inside Controller. The expected (Internet Explorer) window appears, with the initial message 'Please wait, loading the report...'. However, instead of the report appearing shortly afterwards as expected, the screen hangs on this message or alternatively is followed by an error message.
Symptom
The exact error message will vary according to environment (client's Internet Explorer version, server's IIS webserver version) but one example is:
The page cannot be displayed
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1026597
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Document Information
Modified date:
08 May 2025
UID
swg21346377