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** Troubleshooting** error message when logging into Controller AAA-AUT-0013 / CAM-AAA-0135 The user is already authenticated

Troubleshooting


Problem

User launches Controller. User receives error message.

Symptom

CAM-AAA-0135
The user is already authenticated in all available namespaces.



TIP: In some environments (for example later/newer versions of Controller), the error message may mention 'AAA-AUT-0013' instead of 'CAM-AAA-0135'.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000bpIoAAI","label":"Excel"}],"ARM Case Number":"TS003974495","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.2.1;10.3.1;10.4.0;10.4.1","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1024688

Document Information

Modified date:
08 May 2025

UID

swg21346138