Troubleshooting
Problem
User launches Controller, and splash screen starts. User receives error message, and cannot continue.
Symptom
Client PC - Screen:
An error occured while trying to access server.
Client PC - Event Viewer (Application log):
- Event Type: Warning
Event Source: Enigma
Event Category: None
Event ID: 0
Date: 13.07.2006
Time: 14:17:28
User: N/A
Computer: CLIENTPCNAME
Description:
Error occured at 13.07.2006 14:17:28 in Cognos Controller, Error No=5, Source=FrangoDirect.ConnectionDirect.SetSelectDb#System.Web.Services, Description=Client found response content type of 'text/html', but expected 'text/xml'.
, HelpFile= HelpContext=0
NOTE: On the Application server there are no errors found at all inside the Event Log.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Framework Manager","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1022092
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Document Information
Modified date:
08 May 2025
UID
swg21345789