Troubleshooting
Problem
User launches a 'standard report' (also known as a 'system report'). The report will (by default) start to appear in an HTML format. User waits but nothing happens - the report generation appears to have frozen. In other words, when running a standard report the window appears, but it contains only a white / blank screen.
Symptom
Depending on the environment, Acrobat Reader may pop up (but disappears soon afterwards).
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1020932
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Document Information
Modified date:
08 May 2025
UID
swg21345627