Troubleshooting
Problem
You are trying to run a report from a new installation and receive the following error. The same report can be run from another installation.
Symptom
Standard error
Number: 339
Source: FrangoClient
Description: Component 'VSPRINT7.ocx' or one of it dependencies not correctly registered: a file is missing or invalid.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 2.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1018871
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Document Information
Modified date:
08 May 2025
UID
swg21345323