IBM Support

"PF-VAL-6166 Verification failed" due to incorrect case/capitalisation of 'singleSignOnOption'

Troubleshooting


Problem

Customer has configured Single Sign On (SSO), using Active Directory. Customer is trying to use the "IdentityMapping" (NTLM) option. SSO initially appears to work (to log in to Cognos). However, when accessing the Administration panel the user gets an error.

Symptom

PF-VAL-6166 Verification failed

Cause

Incorrect capitalisation of the configuration value "singleSignOnOption".

Example:
In one real-life case, the "Advanced Properties" entry for SSO was set to "SingleSignOnOption" (instead of "singleSignOnOption" - notice the capitalization).

Environment

Customer wanting to use NTLM (not the default setting, which is to use Kerberos).

TIP:

  • To use NTLM, you add the setting: singleSignOnOption IdentityMapping
  • To use Kerberos, you simply remove that setting.

Resolving The Problem

Modify the value of "SingleSignOnOption" to "singleSignOnOption"

Steps:

1. Open 'Cognos Configuration'
2. Select the Active Directory namespace (authentication source)
3. Click on the edit button for "Advanced properties"
4. Change the entry "SingleSignOnOption" to "singleSignOnOption"
5. Save changes and restart Cognos 8 service

[{"Product":{"code":"SS9RTN","label":"Cognos 8 Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

1040834

Document Information

Modified date:
15 June 2018

UID

swg21343213