IBM Support

CM-SYS-5006 Content Manager is unable to process your request because an unexpected event occurred

Troubleshooting


Problem

Unable to start the Cognos service.

Symptom

CM-SYS-5006 Content Manager is unable to process your request because an unexpected event occurred in the content store database subsystem.

CM-SYS-5027 A Content Manager internal error occurred while querying the content store cache.

CM-SYS-5023 Content Manager is unable to delete temporary session data for expired sessions.

CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects.

CM-SYS-5161 Content Manager was unable to update the deployment history status.

CM-SYS-5162 Content Manager was unable to retrieve the deployment history status.

CM-SYS-5099 The Cognos Access Manager security subsystem is not configured properly. Content Manager could not obtain the list of security namespaces.

CM-SYS-5099 The Cognos Access Manager security subsystem is not configured properly. Content Manager could not obtain the list of security namespaces.

CM-SYS-5007 Content Manager build 1.1.733.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Administration","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21340834

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