Troubleshooting
Problem
Log Server socket errors when trying to start Cognos BI
Symptom
StartService LogService Failed Log Server socket error
<parameters><item name='Port'><![CDATA[9362]]></item><item
name='Error'><![CDATA[Address already in use: Cannot bind]]></item></parameters><P>StartService
LogService Failed <parameters><item
name='Port'><![CDATA[9362]]></item><item
name='Mode'><![CDATA[UDP]]></item><item
name='Secure'><![CDATA[FALSE]]></item></parameters>
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.2.1;10.2.2;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21340491