Troubleshooting
Problem
When accessing a document from a thick client IDM Desktop 4.0-009, you get the following error:
Symptom
Open a document from IDMDT and you'll see the error
[{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IDM Desktop","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.2;4.0.1;4.0;3.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21320011