Troubleshooting
Problem
A Normal user acknowledges an event on a Desktop ObjectServer, the change does not take effect and is not reflected in the Master ObjectServer.
Symptom
When a normal user acknowledges or de-acknowledges an alarm on a Desktop ObjectServer, the change is not reflected in the Master ObjectServer. A SuperUser is able to acknowledge alarms, and the change is reflected in the Master ObjectServer.
Error message in desktop object server log file:
10/02/07 18:21:02: Error: E-OBJ-102-018: Failed to resolve parsed language command. (-3600:Denied)
10/02/07 18:21:02: Error: E-OBJ-102-016: Language command from user@server failed. Denied on line 1 of statement 'select MasterServer, DualWrite from master.national;' at or near 'national'
[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.4.0;7.3.1;7.3.0;8.1.0","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21282859