Troubleshooting
Problem
Attempting to login to an IBM FileNet Content Services library using IDM Desktop or IDM Web Services generates a Property Manager is not available or Property Manager unavailable error.
Symptom
Running a Trace log shows either that the client software cannot login to the database, or that it is successfully connecting and one of the last queries to the database is:
select d from pja
[{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IDM Desktop","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.3;4.0;3.2;3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.3;4.0;3.2;3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Services","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.5;5.4;5.3;5.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
10008821
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Document Information
Modified date:
28 April 2025
UID
swg21275936