Troubleshooting
Problem
When logging in to IDM Web Services, users receive a Non-IDM error and the login fails. The Windows Event log shows The Web logon identity for this user and library was lost.
Symptom
- Logon failed.
Number: 0x8004FEC8
Native Code: 0x80040005
Source: IDM exception
<Non-IDM error.>
Number: 0x80040005
Native Code: 0x8000FFFF
The Windows Event log will contain:
- /LM/W3SVC/1/ROOT/IDMWS/global.asa Line 467 The Web logon identity for this user and library was lost.
[{"Product":{"code":"SS5USE","label":"IBM FileNet Web Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.0.2;4.0.1;4.0;3.3;3.2;3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
10001237
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Document Information
Modified date:
28 April 2025
UID
swg21274137