IBM Support

Collecting Data for Spectrum Protect: Client connection/firewall issues

Question & Answer


Question

Collect Troubleshooting Data documents aid in problem determination and save time resolving Problem Cases (previously called PMRs).

Answer


Collecting data early, even before opening the Case, helps IBM® Support quickly determine if:
Symptoms match known problems (rediscovery).
There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.

Collecting Data: Table of contents:

Gathering General information
Gathering Spectrum Protect Client connection/firewall Information
Submitting Information to IBM Support
Online Self-Help Resources
Related Information


 
Manually Gathering General Information

Gather the following files
  • dsm.sys/dsm.opt
  • details of operating system levels
  • dsminfo.txt - Run QUERY SYSTEMINFO using the Client Command Line to generate a current version of the file.

Note: The above Client files can be found in the installation file path. The default installation path is:
Windows: C:\Program Files\Tivoli\TSM\baclient
AIX: /usr/tivoli/tsm/client/ba/bin
HP-UX, Linux, Solaris: /opt/tivoli/tsm/client/ba/bin

From a Server Admin command line client (dsmadmc), enter the following commands:
  • QUERY SYSTEM > querysys.out
  • QUERY ACTLOG begind=<mm/dd/yyyy> begint=<hh:mm> endd=<mm/dd/yyyy> endt=<hh:mm> > actlog.out
- where begind and begint are the beginning date and time for the actlog entries being collected
- where endd and endt are the ending date and time for the actlog entries being collected
- the actlog gather should cover the full time frame of the issue/problem/scenario being diagnosed

Explicitly using the above commands will redirect the output to files called querysys.out and actlog.out in the IBM Spectrum Protect Server's working directory. The names of these files can be changed and a full path can be specified to place the output in any desired directory using any desired name.

These files along with the following files/info should be included as general information:
  • dsmserv.opt
  • dsmserv.err
  • details of operating system levels
  • IBM Spectrum Protect Server specific version (ex: 7.1.4.100)
 
Gathering Spectrum Protect Client Connection/Firewall Information
From an OS command prompt/shell of both the Spectrum Protect client and Spectrum Protect server systems, run the following command and save this to respective files:
  • netstat -a > netstat.out
 
Submitting Information to IBM Support

After a Case is open, you can submit diagnostic troubleshooting data to IBM.

When data is uploaded to the Case, the status will be automatically be updated to acknowledge that data has been received. If you are still working with older Problem Management Records, you will want to update the PMR to indicate that you have sent the data.

 
Online Self-Help Resources
 
Related Information

[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Component":"Client","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Supported Versions","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"client","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

Document Information

Modified date:
24 October 2019

UID

swg21271020