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UCM ClearQuest and ClearCase Integration error: Unable to logon to ClearQuest user database dbName

Troubleshooting


Problem

This technote identifies how to resolve the error, Unable to logon to ClearQuest user dbName, which might occur when attempting to set to an activity from a check-in or check-out, or to add to source control when using an UCM enabled IBM® Rational® ClearQuest and IBM Rational ClearCase® integration.

[{"Product":{"code":"SSSTXH","label":"Rational Integrations"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"UCM ClearCase and ClearQuest","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.01;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.1","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21267128