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PI75189: HTTP ERROR : 500 WHEN TRYING TO ACCESS HELP FROM DESIGN STUDIO

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • After installing design studio 9.0.0.1 , if you click on Help ,
    Help content you get the following error message .
    
    
    HTTP ERROR: 500
    Problem accessing /help/index.jsp. Reason:
    PWC6033: Error in Javac compilation for JSP
    PWC6199: Generated servlet error:
    The type java.io.ObjectInputStream cannot be resolved. It is
    indirectly referenced from required .class files
    

Local fix

Problem summary

  • IBM JRE 8 is not supported with IES 4.2.x platform that is being
     used with ITX 9.0 version of the product. The suggestion from
    IES team is to upgrade the eclipse platform to a minimum of IES
    4.6.2 to support IBM JRE 8 version officially. This
    configuration issue may be resolved once the IES platform
    upgrade takes place for next major release.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PI75189

  • Reported component name

    TX DESIGN STUDI

  • Reported component ID

    5724M4008

  • Reported release

    900

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-19

  • Closed date

    2017-02-28

  • Last modified date

    2017-02-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R900 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVSD8","label":"IBM Transformation Extender"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
28 February 2017