Troubleshooting
Problem
APAR status can be tracked via the Internet and there is also capability to sign up for email notification to receive a notice when a fix pack or interim release is available.
Cause
The resolution of an APAR can be tracked via the Internet. Once an APAR is fixed and closed, the name of the available maintenance vehicle (fix pack or interim fix) fixing the problem, or the name of the scheduled fix pack will be seen in the APAR text, under the heading "RECOMMENDATION".
Resolving The Problem
To view the projected release date, access IBM's Support and Downloads website and search by fix pack name.
1. Go here:
| http://www.ibm.com |
2. Enter the APAR number in the 'Search' field in the upper right hand corner and click 'Search'.
3. Select the relevant answer that's returned.
Open APARs will continue to be updated with the latest workaround information. Closed APARs should list the fixing level in the RECOMMENDATION section of the APAR text.
Once you have the fix pack number, you can use "My Notifications" and create or update your profile to subscribe to 'download' notification on specific products. Thereafter, you will be notified when a specific product releases a fix pack.
To subscribe to "My Notifications":
1. Visit the Tivoli Support Website by clicking the following link:
http://www.ibm.com/support/mynotifications
2. Enter your IBM ID and Password and click 'Submit'. If you don't know, or don't have an ID or password, You can register for an IBM ID using the registration link on the My Notifications login page.
3. Either 'Browse for a product' or enter 'tivoli storage manager' in the 'Product lookup:' field and then select the product from the auto-completed list.
4. Select 'Subscribe'.
5. For the subscribed product, select 'Edit' and ensure that 'Fixes' are selected.
6. Optional: Select 'Delivery preferences' if you would like to customize the format and frequency of the emails.
7. Optional: Recent notifications can be viewed by clicking the 'View' option.
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Document Information
Modified date:
17 June 2018
UID
swg21214447