IBM Support

MustGather: Problem Determination Tools for WebSphere Application Server

Troubleshooting


Problem

Collecting data for problems with the IBM WebSphere Application Server Problem Determination (PD) tools. Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.

Resolving The Problem

This document describes the information to gather when a problem occurs with the Collector, Log Analyzer, or FFDC problem determination tools.

If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.

Collector specific MustGather information

  1. Describe the problem you are having including exception stacks if possible.
  2. Send a copy of setupCmdLine.sh(bat).
  3. Follow instructions to send diagnostic information to IBM support.

LogAnalyzer and showLog specific MustGather information
  1. Describe the problem you are having. Include exception stacks if possible.
  2. Send a copy of setupCmdLine.sh(bat).
  3. Send a copy of the log causing the problem with the LogAnalyzer.
  4. Follow instructions to send diagnostic information to IBM support.

FFDC specific MustGather information
  1. Describe the problem you are having. Include exception stacks if possible.
  2. Send in the output of the Collector tool, making sure it includes the FFDC directory.
  3. Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to these component, search the WebSphere Application Server support site.

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"PD tools (for example Log Analyzer)","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.0;8.5.5;8.0;7.0","Edition":"Edition Independent","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSNVBF","label":"Runtimes for Java Technology"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Java SDK","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21199345

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