IBM Support

Error: license cannot be found and Rational Professional Bundle product cannot start

Troubleshooting


Problem

Attempts to start an IBM Rational Software Developement Platform product results in the error "The license cannot be found. cannot start."

Symptom

The installer attempts to create a license file resulting in the error:

The license cannot be found. <Rational_product_name_and_version> cannot start.

[{"Product":{"code":"SSYK2S","label":"Rational Software Architect Designer"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Licensing","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.0;6.0.0.1;6.0.1.0;6.0.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSCLKU","label":"Rational Software Modeler"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSJP3D","label":"Rational Systems Developer"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSRTLW","label":"Rational Application Developer for WebSphere Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSJMXE","label":"IBM Rational Functional Tester"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSCM5S","label":"Rational Manual Tester"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSMMM5","label":"Rational Performance Tester"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSJM4G","label":"Rational Web Developer for WebSphere Software"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSSRXA","label":"Rational Data Architect"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Licensing","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

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Document Information

Modified date:
10 September 2020

UID

swg21198067