PK26652: UNSUCCESSFUL RPU UPDATES CAUSE RAD CORRUPTION AND LICENSE ERRORS

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• Updating directly from RAD 6.0 to 6.0.1.1 + iFix 001 + iFix 002
  using the RPU would sometimes corrupt files related to license
  verifications.
  Some indication of corruption would be the missing folder:
  <RAD_install>\rwd\eclipse\plugins\com.ibm.rational.web.developer
  _6.0.1
  even though RAD has been updated to 6.0.1.1.
  Currently the cause of this issue has not been determined.
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• Please answer folowing questions.
  1) What does 20050725_1800 value mean in the "Found in
  Build(s)" field ?
  2) RPU log looks fine. How did customer find out that the
  update was unsuccessful ?
  3) Usually we ask customers to follow these instructions
  when they face licensing issuees. It seems they don't have
  these plugin in. However, RPU log shows that this
  proxy-feature was deployed sucessfully
  Get the install and do the following:
  i) cd to disk1\config\lum\rad directory
  ii) run:   enroll.exe -debug -dir .
  It will tell you if you have the licenses.
  If the above methods does not help, you will need to do the
  following check:
  1. cd to ?install_dir?\rwd\eclipse\plugins
  2. List the contain the the directory and find out the
  latest version of the following two plugins:
       - com.ibm.rational.web.developer
       - com.ibm.etools.jsf
  3. Inside com.ibm.rational.web.developer_x.x.x directory,
  looks for lum.xml file.  Open this file and it will show
  what version of com.ibm.etools.jsf plugin it is depending.
  4. If the version in step 3 is different from that in step
  4, the image is corrupted.  Make sure you have run RPU to
  bring the product up-to-date.
  5. If it still does not help, more investigation needs to be
  done by IBM support.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels