APAR status
Closed as program error.
Error description
***PLEASE PROVIDE THE FOLLOWING INFORMATION THIS FIELD IS REQUIRED.*** Description of Problem (full details) OCBC encountered the same issue reported in another CRM 20444,140,702 (Tieto Finland Oy). Scenario: User (Location Bangkok (Thailand) or any other country) is creating a case. After it when user search the case through BPF web application "search" link, then he finds the field value of "Date of Case Creation" is showing in GMT time zone. But it should show as his local time zone. Problem: Other country users are not able to view "date-time field" value in their own time zone. OCBC requested this PMR/CRM as High Priority, because it is a production issue. BPF Versions: In SIT BPF Version is 4.1.0-008, in UAT is 4.1.0-008 and PRD is 4.1.0-004. Steps of the Scenario: (1) If a user is in Bangkok, and access the application (all the application servers in SG time zone). (2) User access the BPF Web application, inside the BPF web application (in all in-baskets), date-time field value is shown in SG time zone (3) But when user access the search templates and search the case (4) In search results, user see the date-time field value in GMT time zone. I suggested the customer try following tests. (1) Please try to set the value useEnhancedTimeZoneDetection to true in both AE and BPF bootstrap.properties files. You need to restart AE and BPF after you finished editing the files. (2) Please logon to Workplace and browse to Admin -> Site Preferences -> Time Zone. There you can set the time zone to 'Browser Time Zone', 'AE Server Time Zone' or you can pick a specific time zone to use. Please let us know your test result. (3) Please try to search the case in Workplace, and let us know your test result. The customer tried above steps in their SIT Environment, but the problem was still there. We asked the customer to collect DEBUG level bp8.log along with some screenshot shots of this scenario. Before settings change (many screenshots): https://ecurep.mainz.de.ibm.com/rest/download?filepath=90256%2C0 00%2C834%2F2013-03-29%2F90256.000.834.Before_settings_change.zip After settings change (BPF log file and many screenshots): https://ecurep.mainz.de.ibm.com/rest/download?filepath=90256%2C0 00%2C834%2F2013-03-29%2F90256.000.834.After_settings_change.zip Search directly through Workplace (screenshot): https://ecurep.mainz.de.ibm.com/rest/download?filepath=90256%2C0 00%2C834%2F2013-03-29%2F90256.000.834.Search_directly_through_Wo rkplace.JPG I can see from the log snippet below that Case ID 73235 was created: 2013-03-29 21:13:32,205 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8TxDataStoreImpl (createCase:464) - Case object created with Case ID 73235 2013-03-29 21:13:32,705 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8TxDataStoreImpl (createAttachment:1138) - creating attachment ... 2013-03-29 21:13:32,923 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8TxDataStoreImpl (createAttachment:1143) - ... attachment created 2013-03-29 21:13:33,283 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8CaseManagerImpl (createCase0:904) - Creating workflow object for Case ID 73235 2013-03-29 21:13:33,298 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8ProcessDataStoreImpl (launch:168) - Creating workflow object. Case XML: <?xml version="1.0" encoding="UTF-8"?> <Object WFClassName="WFI_TFO_DocFlow"><Fields CaseTypeID="10" DocumentObjectStore="OCBCMYDOC"><Field Name="WFI_BranchEntity" Type="1" WFFieldName="WFI_BranchEntity">Hong Kong</Field><Field Name="WFI_Entity" Type="1" WFFieldName="WFI_Entity">B</Field><Field Name="WFI_ProductTypeMYTF" Type="1" WFFieldName="WFI_ProductTypeMYTF">Bankers Acceptance</Field><Field Name="WFI_TransactionTypeMYTF" Type="1" WFFieldName="WFI_TransactionTypeMYTF">Acceptance</Field><Field Name="WFI_CustomerName" Type="1" WFFieldName="WFI_CustomerName">XYZ</Field><Field Name="WFI_Currency" Type="1" WFFieldName="WFI_Currency">SGD</Field><Field Name="WFI_Amount" Type="1" WFFieldName="WFI_Amount">1</Field><Field Name="WFI_TempRemarks" Type="1" WFFieldName="WFI_TempRemarks"/><Field Name="WFI_Origin" Type="1" WFFieldName="WFI_Origin">896</Field><Field Name="Bp8CaseType" Type="2" WFFieldName="Bp8CaseType">10</Field><Field Type="2" WFFieldName="Bp8CaseID">73235</Field></Fields></Object> 2013-03-29 21:13:33,408 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8ProcessDataStoreImpl (launch:224) - Workflow object created for Case ID {883F6730-DECA-4EAF-B880-9473280E8037} 2013-03-29 21:13:38,252 INFO [WebContainer : 3] com.filenet.bp8.api.impl.Bp8TxDataStoreImpl (getInbasketCasesDOM:1342) - found cases in inbasket: 25 How long has the problem been occurring (recent changes)? : About one week Does this occur on more than one station / server? : Yes Is there a workaround? : No What is the impact to the customer/system? : This is a production issue. Other country users are not able to view "date-time field" value in their own time zone. Can the problem be replicated on an internal system? Yes Are there any similar or related Defects? If Y provide ECMDB #s No What logs were collected and where are they located? Before settings change: https://ecurep.mainz.de.ibm.com/rest/download?filepath=90256%2C0 00%2C834%2F2013-03-29%2F90256.000.834.Before_settings_change.zip After settings change: https://ecurep.mainz.de.ibm.com/rest/download?filepath=90256%2C0 00%2C834%2F2013-03-29%2F90256.000.834.After_settings_change.zip Search directly through Workplace: https://ecurep.mainz.de.ibm.com/rest/download?filepath=90256%2C0 00%2C834%2F2013-03-29%2F90256.000.834.Search_directly_through_Wo rkplace.JPG Configuration/Environment: Operating System: Microsoft Windows Server 2008 R2 X64, 64-bit Standard Editions SP1 Database: SQL Server 2008, SP1 Standard Edition Application Server: Websphere 7 FP21 FileNet Software Patch Version: FileNet AE 4.0.2.13-P8AE-FP013 FileNet CE 4.5.1.7-P8CE-FP007 FileNet PE 4.5.1.3-P8PE-FP003 FileNet BPF 4.1.0.8-P8BPF-FP008 FileNet IS IS 4.1.2 FP10 ISRA 3.4.0.5 FileNet PA FNPA 4.5.1 Base Release Capture 5.2 IDM Web 4.0.3
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * BPF web application users * **************************************************************** * PROBLEM DESCRIPTION: * * Date/Time in BPF Case are not sync with the Date/Time in * * Search. * **************************************************************** * RECOMMENDATION: * * Apply the BPF-4.1.0-010 GA FixPack. * ****************************************************************
Problem conclusion
The issue is fixed in BPF-4.1.0-010.
Temporary fix
Comments
APAR Information
APAR number
PJ41216
Reported component name
BUS PROC FRAMEW
Reported component ID
5724R7500
Reported release
410
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-05-09
Closed date
2014-01-23
Last modified date
2014-01-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS PROC FRAMEW
Fixed component ID
5724R7500
Applicable component levels
R410 PSY
UP
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Document Information
Modified date:
23 January 2014