IBM Support

About the Microsoft Word Tracked Changes feature and ClearCase

Troubleshooting


Problem

This technote explains why attempts to diff or merge an IBM® Rational® ClearCase® element that is a Microsoft® Word document fails with errors about pending tracked changes and provides instructions to resolve the issue.

Symptom

Attempts to compare (diff) or merge a previous version of a Microsoft Word document results in the following error:

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Diff Merge  
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ClearCase is not able to carry out this operation.
One or both versions of the document contain pending tracked changes.
Resolve all revisions made to both documents and re-try the operation.
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or

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Diff Merge
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Word cannot compare the file <pathname> against <path of document in view>.
It has reported the following error:

"Command failed"

Make sure the specified files exist and that the pathnames are correct.
Also ensure that there are no pending "tracked changes" in either version of the document.
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[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: Word","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.0.1.1;7.0.1;7.0.0.2;7.0.0.1;7.0;2003.06.16;2003.06.00","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: Word","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21129567

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