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March, 2018 - IBM Workload Scheduler for z/OS Customer Support Technical Information Newsletter



Client self assist - Technical Support Information for IBM TWS z/OS Administrators


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IBM Technical Support Newsletter

March 14, 2018 | Issue #25

Welcome to the IBM Workload Scheduler for z/OS Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

  1. The Support Portal for Workload Scheduler for z/OS
    Find technical content, answers, solutions and much more.
  2. Workload Scheduler for z/OS Knowledge Center
    Links to product documentation.
  3. IBM Assist On-site
    Live remote assistance tool to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Most Recent News, Flashes, and Bulletins

ASAP UNIVERSITY 2018 - Chart your Workload Automation to True North
ASAP UNIVERSITY 2018 is ​a ​5-day ​training ​intensive ​for ​users ​of ​IBM ​Workload ​Scheduler ​and ​IBM ​Workload ​Scheduler ​for ​z/OS ​that ​empowers ​companies ​to ​chart ​Workload ​Automation ​performance ​and ​profitability ​to ​true ​north. It will be held May 6 – 10, 2018 at the Hyatt Regency Minneapolis.
Register now

IBM Think 2018 - Las Vegas, March 19 - 22
This flagship IBM conference gathers thinkers like you to learn, innovate, and make the world of business work smarter. Explore what you will find at Think and how to register!

End of Support (EOS) of IBM Workload Scheduler for z/OS V8.6.x
IBM Workload Scheduler for z/OS V8.6.x will go out of support on April 30, 2018.
The HCL Workload Automation Team is available for an "Ask the Expert" session about how to upgrade to a later version. Please, contact

End of Support (EOS) of IBM Workload Scheduler for z/OS V9.1
IBM Workload Scheduler for z/OS V9.1 will go out of support on April 30, 2019. More detailed are available at the following link:


Workload Automation Tips

  1. Simulate workstation maintenance or server downtime to understand how your jobs might be impacted
    IT environments are usually affected by routine maintenance activities on workstations and servers. This unavailability could impact your daily activities: find out how the What-if analysis tool can help you to know which of these activities are impacted in the maintenance time frame to anticipate problems.
  2. Rest assured, REST APIs for z/OS are the way!
    In the recent Dynamic Workload Console V9.4 FP2 release, a new powerful feature has been added: the possibility to handle the interaction with your z/OS workload through REST APIs. Find out more in this blog!

Most recent APARs

Latest Downloads and Fixes

  1. Fix Central for Workload Scheduler for z/OS
    Tool to help you search fixes for your specific product.
  2. Fixes by Version for Workload Scheduler for z/OS (PSP BUCKETS)
    This document contains a comprehensive list of recommended, generally available (GA) fixes.

Education and training

  1. IBM Workload Automation (YouTube) training modules
    Check out the available training videos for your IBM Workload Scheduler software.
  2. IBM Automation Academy
    A channel all about time saving, educational videos that come straight from the IBM automation experts who work with these products daily.

Problem Solving Resources

  1. TWSz Migration to new release - Best Practices
    A basic guide to upgrading TWS for z/OS to a new Release, with emphasis on best practices for a successful migration and elimination of excessive detail provided in product documentation.
  2. TWS and DWC data gathering scripts
    Gathering data before requesting support will help you understand the problem and save time analyzing the data.
  3. Workload Scheduler for z/OS Documentation Central
    This page includes various documentation links.
  4. Workload Scheduler for Virtualize Data Center Documentation Central
    This page includes various documentation links.

Forums and Wikis

  1. Stack Overflow
    Post your question! Use the tag workload-scheduler to join the Stack Overflow community.

  2. Workload Automation Community
    A place to learn more, ask questions, make recommendations and get insights to ensure long-term success with Workload Automation.

  3. Workload Scheduler for z/OS Wiki
    This Wiki provides you with best practices and scenarios for using the product.
  4. Workload Automation Forum
    This forum is for technical discussion focused on Workload Automation products to share product knowledge and experience.
  5. System z community
    Connect, learn, and share with the System z Community experts.

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Warmest regards,
The IBM Workload Scheduler for z/OS Support Team!

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Product Synonym

Tivoli Workload Scheduler for z/OS;TWS for z/OS;IBM Tivoli Workload Scheduler for z/OS;Tivoli TWS for z/)S;Workload Scheduler for z/OS

Document Information

Modified date:
17 June 2018