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PM15396: Unable to generate PDF for TERs.

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APAR status

  • Closed as program error.

Error description

  • One of our customers is trying to print pdf for a list of TERs.
    They observe http 500 error (screenshot attached for reference).
    
    They have more than 500 TERs. The same error is observed when
    all the TERs are selected and also selecting only one TER.
    The same behavior is not observed with test cases and test
    plans.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    One of our customers is trying to print pdf for a list of
    TERs.
    They observe http 500 error (screenshot attached for
    reference).
    They have more than 500 TERs. The same error is observed
    when all the TERs are selected and also selecting only one
    TER.
    The same behavior is not observed with test cases and test
    plans.
    

Problem conclusion

  • Changes made to TER PDF print works as expected for all
    print types.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM15396

  • Reported component name

    RQM STD ED

  • Reported component ID

    5724V1001

  • Reported release

    200

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-05-27

  • Closed date

    2010-11-22

  • Last modified date

    2010-11-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RQM STD ED

  • Fixed component ID

    5724V1001

Applicable component levels

  • R200 PSN

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSR27Q","label":"Rational Quality Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.0","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
22 November 2010