Troubleshooting
Problem
Getting error message "CM-SYS-5092 Content Manager failed while returning the query results. A lock could not be obtained within the time requested." while performing any operations in Cognos like opening a folder link, clicking on next page, opening a report link, etc...
Symptom
Cogserver.log shows below error messages :
1. “CM-SYS-5092 Content Manager failed while returning the query results. A lock could not be obtained within the time requested.
2. CM-SYS-2213 The Content Manager retried a request that failed due to a database deadlock. Cause: CM-SYS-5173 Content Manager failed while processing a database transaction because of a database deadlock.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22013957