Troubleshooting
Problem
IBM Planning Analytics for Microsoft Excel (version 2.0.29) users with a workbook containing Exploration Views, Quick Reports, Dynamic Reports, or Custom Reports can encounter a "Cognos.Office.Framework.DialogOpenException" type exception if the user disconnects from their Planning Analytics (version 2.0.30) connection and then refreshes the workbook using Refresh Workbook.
Symptom
A "Cognos.Office.Framework.DialogOpenException" type exception is thrown.
[{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Planning Analytics v2.0 for Microsoft Excel","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.0.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22013653