Troubleshooting
Problem
When using WinCollect, users might experience an issue with failed authentications when the even though the username and password are correct.
Symptom
Here is an example of the Audit Failure event you might see on the system where WinCollect is installed:
Failure Information:
Failure Reason: Unknown user name or bad password.
Status: 0xc000006e
Sub Status: 0xc000006e
Microsoft usually provides a Sub Status code that provides more detail on the reason for the failure, but in this case, you get the same 0xc000006e code for both Status and Sub Status.
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WinCollect","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg22013201