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IBM Safer Payments takes a long time to complete its startup process after a restart of the application

Troubleshooting


Problem

Do not use this technical note. It is no longer updated and will be archived. Instead, go to IBM Documentation. The content has been reviewed, updated, and moved to https://www.ibm.com/docs/en/safer-payments/6.9.0?topic=configuration-configuring-deferred-writing-ultra-large-memory.

In some cases IBM Safer Payments takes a long time to start up completely after a restart.

Symptom


Messages showing that the server is taking a long time to start:


4  2017-11-26 18:00:02.004931  I  0162            Shutdown signal 'Terminated' received
4  2017-11-26 18:02:39.306934  I  0163            Shutdown completed successfully
4  2017-11-26 19:55:36.398801  C  0000            IRIS 5.3.1.05 build 180f5dc of Aug 22 2017 15:08:36 for 64B UNIX is started
4  2017-11-28 14:04:54.503929  I  0159            IRIS startup completed successfully

Messages showing that the application is allocating memory during start up, and it is taking a long time to do it:

4  2017-11-26 20:33:41.576082  I  0033            DDC for attribute 'ToBeProcessedUntil' taken unchanged with 1,750,000,000 records using 8.149 GB disk
4  2017-11-26 22:36:57.732187  I  0030            MDC for attribute 'TransactionType' created with 420,000,000 records using 5.867 GB RA

[{"Product":{"code":"SS3JHG","label":"IBM Counter Fraud Management For Safer Payments"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.3.0;5.4.0;5.5.0","Edition":"All Editions","Line of Business":{"code":"LOB03","label":"Blockchain Solutions"}},{"Product":{"code":"SS3JHG","label":"IBM Counter Fraud Management For Safer Payments"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.3.0;5.4.0;5.5.0","Edition":"All Editions","Line of Business":{"code":"LOB03","label":"Blockchain Solutions"}}]

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Document Information

Modified date:
09 January 2026

UID

swg22013089

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