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Getting error "CCL-PLG-0001 Failed to load the pluggable shared library. libRSRequest.so: wrong ELF class: ELFCLASS64"

Troubleshooting


Problem

Getting following Error while trying to run reports : CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception. CCL-PLG-0001 Failed to load the pluggable shared library. libRSRequest.so: wrong ELF class: ELFCLASS64

Symptom

Observed the following error in <Install Location>/logs/cognosserver.log

CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception. <Messages><Message Name="CCLMessage" File="cclbitmsgs" Severity="Error" Nesting="0" ><MessageText>CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception.</MessageText></Message><Message Name="CCLMessageString" File="" Severity="Error" Nesting="0" ><MessageText>CCLRuntimeError</MessageText></Message><Message Name="CCLMessageString" File="" Severity="Error" Nesting="0" ><MessageText>CCL-PLG-0001 Failed to load the pluggable shared library. libRSRequest.so: wrong ELF class: ELFCLASS64 </MessageText></Message></Messages>

While running any report getting following error on screen

CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception.

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"11.0.9;11.0.8;11.0.7;11.0.6","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg22012919

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