IBM Support

What version of Tivoli Storage Manager (TSM) is supported by IBM Infosphere Optim 11.3?

Troubleshooting


Problem

When attempting to use an Archive Storage Profile that references offline Tivoli storage, clients may experience an Access Violation attempting to use the device.

Symptom

The following error will be seen in the Optim trace file:
RSMTSLT1         iLoadDLL                        (0345) SL15 12/28/2017 09:27:07 000038 0000065C 000014D0
                                 Loading Tivoli API dll : C:\Windows\SYSTEM32\tsmapi64.dll
RSMTSLT0         iVerifyTSMAPIVersion            (0733) SL15 12/28/2017 09:27:07 000039 0000065C 000014D0
                                 Tivoli Compiled API Version = 5.1.0.0
RSMTSLT0         iVerifyTSMAPIVersion            (0736) SL15 12/28/2017 09:27:07 000040 0000065C 000014D0
                                 Tivoli Dll API Version = 7.1.8.0
COLCTDBP         COL_TdBPOpen                    (0292) EXCP 12/28/2017 09:27:08 000041 0000065C 000014D0
                                 Maximum Buffer Pool size determined is 128MB
XFMCPROC         XFMThreadAct                    (0266) STDX 12/28/2017 09:27:08 000042 0000065C 00000BE4
                                 rc=PST_SUCCESS, Line=262
XFMCPROC         XFMThreadAct                    (0266) STDX 12/28/2017 09:27:08 000043 0000065C 00001664
                                 rc=PST_SUCCESS, Line=262
DdlcO            OpDDLOpen                       (0735) EXCP 12/28/2017 09:27:08 000044 0000065C 000014D0
                                 Extract CHARTYPE = Wide.
DXXCMAIN         DXExtract                       (1190) EXCP 12/28/2017 09:27:09 000045 0000065C 000014D0
                                 Process Start Table
XFMCPROC         XFMThreadAct                    (0266) STDX 12/28/2017 09:27:17 000046 0000065C 00001724
                                 rc=PST_SUCCESS, Line=262
RSMTSLT0         iAcquireHandle                  (0812) SL17 12/28/2017 09:27:17 000047 0000065C 000014D0
                                 TapeBackupParms: nodeName: optim, optPath: C:\Program Files\Tivoli\TSM\baclient\dsm.opt
ERRWERRH         ERR_RetryMgr                    (0259) EXCP 12/28/2017 09:27:17 000048 0000065C 000014D0
                                 Win32 Exception=C0000005 Desc=Access Violation
ERRWERRH         ERR_RetryMgr                    (0000) ENVE 12/28/2017 09:27:17 000049 0000065C 000014D0
                                 Exception:C0000005 (Access Violation) at 00007FFD4D099345
                                 Exception occured on 12/28/2017 at 09:27:17
                                 tsmapi64 Unknown    Unknown(?????-00029345)
....                              

[{"Product":{"code":"SSMLQ4","label":"IBM InfoSphere Optim Test Data Management Solution"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Growth","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.3.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMLQ4","label":"IBM InfoSphere Optim Test Data Management Solution"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 July 2021

UID

swg22012579

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