Troubleshooting
Problem
Reports are not sent out via email when "Run with advanced options" is used. The user tries to send a report via email, after clicking OK, errors appear
Symptom
When trace is enabled during this operation, then the following will be seen in the log file:
CNC-SDS-0410 The email message was not sent. Approximately message size: [x KB] The mail server returned this error: [[EOF]]
CNC-SDS-0408 There are email messages waiting to be sent.
CNC-SDS-0335 Error returned from SMTP Server. The error message was:
[[EOF]]. The message could not be sent.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22012214