Troubleshooting
Problem
When a report is scheduled to run and deliver the results as an attachment, errors are returned. It runs successfully when emailing interactively and not scheduled
Symptom
CNC-SDS-0408 There are email messages waiting to be sent.
CNC-SDS-0410 The email message was not sent. Approximate message size: [29KB] The Mail server returned this error: [Invalid Addresses]
CNC-SDS-0379 Unable to send a message to an email address. Please check the value: abc@domain.com
A failure notification was sent.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22012213