Troubleshooting
Problem
DASH (which is component of Jazz for Service Management (JazzSM)) menu is hidden behind AEL page on E11.
Environment
Internet Explorer 11
Resolving The Problem
Ensure to install below listed DASH Cumulative Patch (Column 1) and replace files as recommended in second column in below table.
Install CP5 - 1.1.3.0-TIV-JazzSM-DASH-Cumulative-Patch-0005 | 1. Unzip attached zip file 2. Copy below files into safe location <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js 3. Replace below listed files from unzipped location (as per point 1) to JazzSM installed location. <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js 4. Ensure correct user and group permission's are given to files replaced as per point 3. |
Install CP6 - 1.1.3.0-TIV-JazzSM-DASH-Cumulative-Patch-0006 | 1. Unzip attached zip file 2. Copy below files into safe location <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js 3. Replace below listed files from unzipped location (as per point 1) to JazzSM installed location. <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\oneui\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\idl\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\themes\breeze\tip.css <JazzSM_HOME>\profile\installedApps\JazzSMNode01Cell\isc.ear\isclite.war\secure\isclite\scripts\tipdojo\ibm\tivoli\tip\TIPDojoBase.js 4. Ensure correct user and group permission's are given to files replaced as per point 3. |
1.1.3.0-TIV-JazzSM-DASH-Cumulative-Patch-0007 | 1. Unzip attached zip file 2. Copy below files into safe location |
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Document Information
Modified date:
05 November 2018
UID
swg22011801