Troubleshooting
Problem
When using the IBM Rational DOORS client users do not see anything in their favorites list or they are seeing older entries.
Symptom
DOORS Client users report a loss of their in-application favorites, either manifesting itself in an empty favorites list or the reversion to a considerably older version of the favorites list.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5;9.5.0.1;9.5.0.2;9.5.0.3;9.5.0.4;9.5.0.5;9.5.0.6;9.5.0.7;9.5.1;9.5.1.1;9.5.1.2;9.5.1.3;9.5.1.4;9.5.1.5;9.5.1.6;9.5.1.7;9.5.1.8;9.5.2;9.5.2.1;9.5.2.2;9.5.2.3;9.5.2.4;9.5.2.5;9.5.2.6;9.5.2.7;9.6;9.6.0.1;9.6.0.2;9.6.0.3;9.6.0.4;9.6.0.5;9.6.0.6;9.6.1;9.6.1.1;9.6.1.2;9.6.1.3;9.6.1.4;9.6.1.5;9.6.1.6;9.6.1.7;9.6.1.8;9.6.1.9;9.6.1.10","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg22011315