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"Invalid URI: The Authority/Host could not be parsed" when launching Controller

Troubleshooting


Problem

User launches Controller. An error appears.

Symptom

cid:image006.png@01D36AC0.33D1F820
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.UriFormatException: Invalid URI: The Authority/Host could not be parsed.
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at System.Web.Services.Protocols.WebClientProtocol.set_Url(String value)
at Cognos.Controller.Common.CRNBridge.CRNBridge.set_EndPointURL (String sURL)
at Cognos.Controller.Proxy.CCRWS.GetUserInfo(String sGuid, String sUser, String passportId)
--- End of inner exception stack trace ---
at Cognos.Controller.Forms.Common.Main.DoLoginCognos8(Form& frm)
at CCR.AppContext.DoLogin()
at CCR.AppContext.Login()

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg22011263

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