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Client shows list of TM1 Servers but cannot connect to any of them

Troubleshooting


Problem

In TM1 Client Architect or Perspectives, in Server Explorer, the list of available TM1 Servers is displayed, but it is not possible to connect to any of them (whatever the value of IntegratedSecurityMode) : there is no error, just the hourglass and nothing happens, it hangs. In File / Options, the Admin Host name is correct and the command telnet 5498 is responding. Port 5498 has been allowed in firewall The PortNumber defined in tm1s.cfg has been allowed too. Architect installed locally on the server is able to connect.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg22010949